Warranty

Last Updated: July 6, 2026

Techzo Nepal is a brand operated by P.Tech Electronics Pvt. Ltd. We are committed to providing genuine products backed by reliable warranty support.

Please read the following warranty terms carefully before requesting warranty service.

Standard Warranty

Unless otherwise specified, laptops purchased from Techzo Nepal include a 1-Year Local Warranty from the date of purchase.

Warranty coverage may vary depending on the product and manufacturer. Please refer to the product page or invoice for specific warranty details.

Warranty Conditions

To claim warranty service, the following conditions must be met:

1. The original purchase invoice must be presented when requesting warranty service.
2. Any warranty seal, serial number, or identification label on the product must remain intact and must not be removed, altered, or tampered with.
3. The product must not have been repaired, modified, or opened by any unauthorized service center or technician.

Battery and Charger Warranty

• Battery and charger are covered by a 6-month warranty, unless otherwise stated by the manufacturer.
• Battery warranty applies only in cases of manufacturing defects.
• Normal battery wear, reduced backup time due to regular usage, or performance degradation over time is not considered a warranty defect unless covered by the manufacturer’s warranty policy.

Warranty Exclusions

The warranty does not cover damage resulting from:

• Physical damage, accidental drops, or impact
• Liquid or moisture damage
• Electrical damage caused by improper voltage, power surges, or short circuits
• Fire, natural disasters, or external causes
• Unauthorized repairs or modifications
• Misuse, negligence, or improper handling
• Cosmetic damage such as scratches or dents
• Dead pixels, pressure marks, screen spots, or display damage unless covered by the manufacturer
• Damage to touchscreens caused by accidental impact or misuse
• Software issues, operating system installation, virus infections, or data recovery

Repair Time

If a hardware fault requires replacement parts, repair times generally range from 2 to 5 weeks, depending on manufacturer approval and parts availability. Certain repairs may require additional time if replacement components must be imported.

Data Responsibility

Customers are strongly advised to back up all important data before submitting a device for repair.

Techzo Nepal and P.Tech Electronics Pvt. Ltd. shall not be responsible for any loss, corruption, or recovery of data during diagnosis, repair, replacement, or servicing.

Manufacturer Warranty

Some products are covered directly by the manufacturer’s authorized service center. In such cases, warranty claims will be processed according to the manufacturer’s warranty terms and procedures.

Warranty Decisions

All warranty inspections and approvals are subject to evaluation by the authorized service center or manufacturer. Their assessment regarding manufacturing defects and warranty eligibility shall be considered final.

Contact

For warranty assistance, please visit our store or contact Techzo Nepal through the contact information provided on techzonepal.com.